Who we are
Bellavest ("we", "our", "us") provides beauty and fragrance commerce services for customers in the UAE and GCC. This policy explains how we collect, use, share and protect your personal data.
Data we collect
- Identity and contact details: name, mobile number, email and delivery addresses.
- Order and payment details, excluding full card credentials — these are handled by our payment provider and never stored by us.
- Device, IP and session data used for fraud prevention and site performance.
- Support interactions and delivery feedback.
How we use data
- To process orders, deliver products, manage returns and provide support.
- To prevent fraud, abuse and payment risk.
- To send transactional updates and, where permitted, marketing communications.
- To improve product selection, service levels and site performance.
Legal and regulatory basis
Bellavest operates under applicable UAE legal frameworks, including UAE consumer-protection obligations, tax regulations and UAE data-protection requirements — including Federal Decree-Law No. 45 of 2021 where applicable.
Sharing and processors
We share data only where needed, with trusted processors such as payment gateways, logistics partners, fraud-screening providers, CRM and communications tools, and cloud hosting vendors, all under contractual safeguards. Data processing may involve regional subprocessors for payments and logistics.
Retention and security
Data is retained for legal, accounting and operational needs, then deleted or anonymised. We use access controls, encryption in transit and monitoring to reduce the risk of unauthorised access.
Your rights
Subject to applicable law you may request access to, correction of, deletion of, restriction of or objection to the processing of your personal data. You may opt out of marketing communications at any time.
Contact
For privacy requests or complaints, contact info@bellavest.ae.