1. General overview
At Bellavest we are committed to delivering products of the highest quality and hygiene standards. This Returns & Refunds Policy applies to all cosmetic and personal care products purchased through our official website. By completing a purchase you acknowledge and agree to the terms set out in this policy.
2. Return eligibility and conditions
Due to the nature of cosmetic and personal care products, and in compliance with UAE health and safety regulations, all returns are subject to the following conditions:
- Unopened and sealed: items must be returned in their original, unused condition with all hygiene seals, heat-shrink wrapping, protective films and original tags fully intact.
- Return window: return requests must be submitted within 7 calendar days of the confirmed delivery date.
- Non-returnable items: for hygiene and safety reasons, any product that has been opened, tested, swatched or used in any capacity is ineligible for return or exchange — unless a manufacturing defect is confirmed.
3. How to initiate a return
All return requests must be submitted through our self-service portal. Returns requested by email, phone or social media will not be processed.
- Log in to your account and open Order History.
- Select the relevant order and choose Request Return.
- Choose the applicable reason for your return.
- If the item is damaged or incorrect, upload clear photographic evidence when prompted.
- Once approved, a courier collection is arranged from your registered delivery address at no cost to you.
4. Damaged, defective or incorrect items
We apologise if you have received a damaged, defective or incorrect product. Please follow this procedure:
- Report within 48 hours: issues relating to damaged, leaking or incorrect items must be reported through Order History within 48 hours of delivery.
- Inspection and resolution: Bellavest may inspect the returned item on receipt. If the claim is validated by our quality control process, we will offer either a full refund or a free replacement, with return shipping covered entirely by Bellavest.
Failure to report within the 48-hour window may make the claim ineligible for review.
5. Refund processing
Once your return is received and passes quality control, refunds are processed as follows:
| Payment method | Refund method | Processing time |
|---|---|---|
| Credit / debit card | Refunded to the original card | 7–14 business days |
| Cash on delivery | Bank transfer to your account | 7–14 business days |
For cash-on-delivery orders you will be asked for the following bank details when submitting the return request:
| Required detail | Description |
|---|---|
| Account name | Full name of the account holder |
| IBAN | International Bank Account Number |
| Bank address | Full registered address of your bank |
| SWIFT code | Bank's international SWIFT / BIC code |
| Beneficiary address | Full residential address of the account holder |
Please note:
- Original shipping fees are non-refundable, except where the return is due to a Bellavest error such as a wrong or damaged item.
- Refund timelines may vary depending on your bank or financial institution.
- Bellavest is not responsible for delays or failed transfers caused by incorrect bank details provided by the customer.
6. Non-returnable and excluded items
The following are excluded from this policy regardless of circumstance:
- Products bought during clearance, final sale or promotional events marked non-returnable at the time of purchase.
- Gift sets or bundles where any component has been opened or used.
- Items without original packaging or proof of purchase.
7. Policy against return abuse
Bellavest monitors return activity to protect the integrity of our service and our customer community. We may restrict, suspend or close accounts that show excessive return frequency, inconsistent return patterns or fraudulent claims. Customers are notified if any such action is taken.
8. Contact and support
For enquiries about this policy, contact our team on +971 544445167 or info@bellavest.ae.